Shipping Policy

Last Updated: September 13, 2026

Welcome to MoldPop. This Shipping Policy outlines our shipping procedures, timelines, shipping zones, shipping fees and related terms for all orders placed on our website. All orders are shipped from warehouses located within the United States.

1. Shipping Regions

We currently ship to continental United States domestic addresses only. We do not ship internationally, and we reserve the right to restrict shipments to PO boxes, APO, FPO and DPO military addresses.

2. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding US federal holidays and weekends. Processing time does not include shipping transit time. During peak holiday seasons (Christmas, Black Friday), processing may be extended slightly. We will try our best to update customers for delays.

3. Shipping Transit Time

Once your package leaves our warehouse, delivery transit times are estimated by the carrier:

• Standard Shipping: 3–7 business days
• Expedited Shipping (if available at checkout): 2–4 business days

Important: All delivery times are only estimates and are NOT guaranteed delivery dates. Delays may happen due to carrier backlogs, weather disruptions, sorting errors, holidays or other circumstances out of our control.

4. Shipping Cost

Shipping rates are automatically calculated at checkout based on your delivery address, package weight and dimensions. We may offer free shipping promotions occasionally. Free shipping rules will be shown on the product page or checkout page when applicable.

5. Order Tracking

Once your order is dispatched, we will send a shipping confirmation email containing your tracking number and carrier link. Please allow up to 24 hours for the carrier system to update tracking information after label creation. If tracking shows delivered but you have not received your package, please check with neighbors, building front desk or mailbox first, then contact us for assistance.

6. Lost, Stolen or Damaged Packages

• Damaged upon receipt: Please take clear photos of the outer package and damaged items, and contact us within 48 hours after delivery. We will review and arrange replacement or refund according to our return & refund policy.
• Lost / Stolen packages after carrier marked delivered: Once the carrier confirms the package has been delivered, risk of loss transfers to you. We will assist you to file an investigation claim with the shipping carrier, but we are not liable for stolen packages after delivery confirmation.

7. Address Modifications

Please double-check your shipping address carefully before completing checkout. If you need to update your shipping address before shipment, contact us as soon as possible. Once the package has been shipped, address changes cannot be guaranteed and may incur extra carrier fees, which will be borne by the buyer.

8. Refused / Undeliverable Packages

If a package is returned to us because of an invalid address, recipient refusal, or abandoned delivery, the original shipping cost will not be refunded. We may deduct the return shipping fee from your refund. If you want us to reship the order, you will need to pay new shipping charges.

9. Force Majeure

We are not responsible for shipping delays caused by events beyond our reasonable control, including natural disasters, pandemic restrictions, carrier service disruptions, labor strikes and government actions.

Contact

If you have any questions about shipping, please reach out: Phone: +86 150 1285 0366 Email: chenyang199408@gmail.com Address: 7B Phase 1, Jiazhaoye, Xuexiang Street, Bantian District, Shenzhen, Guangdong 518000, China